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Frequently Asked Questions
Before Ordering
Q: How do I contact you?
Q: What are
your shipping costs?
Q: Do
you ship catalogs or brochures?
Q: Do you
charge sales tax?
Q: What methods of
payments do you accept?
Q: How long will it take
to receive my order?
Q: Do you ship outside the
continental U.S.?
Q: I can't find my part?
Q: I want
to send you a picture?
Q: Can
I send my part to you to match?
Q: How
can I find out more about what the part terms mean?
Q: Can I
change or cancel the order?
Q: I have a
part number, how come it isn't useful?
Q: How do I
receive parts from the original maker?
Q: Which
name brands do you carry?
Q: How do
I know which brand I have?
Q: Now that
I know my part is discontinued, or out of stock, what
can i do?
Q: Are
these first quality? Do you sell seconds?
Time of Order
Q: When will you charge
my credit card?
Q: What is this HTTP:
Error?
Q: Why am I getting an
Empty Cart during checkout?
Q: Will I receive an
order confirmation?
Q: Will you give out or
sell any of my personal information?
Q: Are your online
transactions secure?
After Placing Your Order
Q: How Can I view the
status of my order?
Q: We were unable to
locate an invoice with confirmation number..... ?
Q: My order status shows
shipped, and I don't have anything yet?
Q: My order was received
damaged in shipping?
Before Ordering
Q: How do I contact you?
A: Call, email, mail, or fax us any questions.
Our professional staff is eager to help you. All contact
information is provided in the Email or Call Us page of
our site listed above.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs
during checkout. However, final shipping costs will be
displayed on the Invoice you see before confirming your
order. Our shipping editor adjusts on a product
basis. It uses size and weight of the product, and
further adjusts by the quantity in your order. Average
shipping/handling costs are about 4.95.
Q: Do you ship catalogs or
brochures?
A: No, sorry. We try our best to make all of the
information for our products available on our Web site
including but not limited to measuring instructions,
installation instructions, color charts and care &
warranty information.
Q: Do you charge sales
tax?
A: Only if the
sale is made in Arizona, and it will automatically be
applied during checkout.
Q: What
methods of payments do you accept?
A: We accept
MasterCard, Visa, American Express, personal or company
checks, including Purchase Orders.
Q: How long
will it take to receive my order?
A: Most orders
are shipped as soon as they are completed. These times
vary from product to product. If you ordered more than
one type they may arrive on different days depending on
the availability and order size.
Q: Do you ship
outside the continental U.S.?
A: Please call
for availability and rates.
Q: I can't find my
part?
A: Your not
alone, the Window Coverings Industry is confusing.
Start again, but this time using the menu at the top of
this page instead of the one to the left. Its best to
become familiar with some of the terminology, and we
have labeled some common parts with corresponding
pictures to help find the correct category. We have
hundreds if not thousands of different parts to still
catalog and add to the site. The part you're looking
for may not yet be uploaded. If your tired of looking,
its best to post a picture of the part you need in our
photo gallery for those involved within this industry to
help.
Q: I want to send
you a picture?
A: Getting us a
visual on the part you need is the best way to find it.
We have a new photo gallery to upload your pics to now,
and is suggested for better service than sending us an
email. In addition to security risks and download file
sizes, emails can be lost. More importantly, its more
difficult for us to follow up with your requests and
manage our tasks. Please click this link for more
information. It will take you to our information site,
and answer further questions The email to send pictures
to is findyourparts@blindsparts.com
BlindsParts.Info
Q: Can I
send my part to you to match?
A: Certainly. Its
always appreciated to take the time and send us a match
to make sure you receive the correct parts. Here's a
link to more information and the address to send to.
Send Us Your Parts
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Q: How can I find out more
about what the part terms mean?
A: Were always adding
information to help with this. You can also visit our
info site with more instructions, but the menu at the
top of the page separates the parts into categories.
Each of the those link has a home page that displays
common parts with the general terms for that part. Those
terms are also links taking you closer to the part you
need. Match your part to the pictures available is the
best way to find your parts.
Q: Can I change or cancel
the order?
A: Changes cannot be made
to the order once you have confirmed it. It's best to
cancel it, and place a new one with the correct items or
quantities needed. You can send an email at any time to
request a cancellation to cancelorder@blindsparts.com
Q: I have a part number, how
come it isn't useful?
A: Were just a hardware
store and don't have any direct access to any of the
original makers database to cross reference this for
you. Most parts have been used under many names. Some
have a kirsch blind that has a Hunter Douglas parts on
it, with a Kirsch sticker on the bottom rail. We have
named most parts generically, to avoid a part listed as
Levolor, Kirsch, Hunter Douglas, Louverdrape etc. The
model names have also changed over the years, and is
another reason we need to see your parts in order to
give the best suggestions for replacements.
Top
Q: How do I receive parts from
the original maker?
A: You must be the
original owner in order to receive parts directly. This
is where you part number may come in handy. If you
haven't already tried, go back to your retailer and
explain what happened. If they are gone, you can visit
our information portal to find out how to get in touch
with the matching manufacturer. They will need
information that is printed on a sticker inside or
around your headrail. It will help you find your
information in their database. They most likely don't
have accessible records past 3 years. The problem is,
how do you explain or order the parts you need. Explore
the site for information regarding this.
BlindsParts.Info
Q: Which name brands do
you carry?
A: Hunter Douglas,
Levolor, Graber, Kirsch, Prestige, Bali, Comfortex,
Delmar, LouverDrape, and so many more.
Q: How do I know which
brand I have?
A: Please call for more
description. This is always changing
Q: Now that I know my part is
discontinued, or out of stock, what can I do?
Q: Are these first quality?
Do you sell seconds?
A: It is very highly
respected policy here to never send used or second rate
parts for any of our part orders. There are numerous
scenarios however in which these are acceptable, and the
availability of the exact original is nearly impossible.
We will always suggest any known conversions before we
think about the possibility of sending second rate parts
through your confirmation. We have recently added a
Classifieds section to our website to help in the search
of known discontinued items. Click here to visit.
Blind Parts Classifieds
Time of Order
Q: When will you charge my credit card?
A:
Every order for parts become custom for each type of
blind. Consider the lefts rights, greens and blues, none
of these orders can be pre-filled. It is normal for
Custom products to require a down payment for delivery.
For out of production components, a first paid, first
served basis will be applied. This status is necessary
as a result of our online processing, and how we manage
your order. This means your card will be charged as a
commitment level based on this status and the fashion of
the blind that you will still want them after we locate
them for you. Email us at any time to cancel your order,
all you have to do is ask us, but refunds have to be
processed as cancellations within our provider. 95% of
our orders ship within 2-3 business days.
Top
Q: What is this HTTP: Error?
A: Our Shopping Cart will
of course allow different ship to and bill to addresses.
However in your instance, the fraud sensitivity built
into the site doesn't trust the information your
entering. In other words, it doesn't exactly match the
billing address you have with the credit card your
using. If you moved in the last 6 months, missed a
middle initial, or just a typo somewhere are common
causes. To complete the order, match the ship to and
the bill to address, to the billing address for your
credit card (where are your bills sent to). Reply to
the order confirmation email with the correct ship to
address, and we will confirm the change for you.
Q: Why am I getting an Empty
Cart during checkout?
A: Your cookies are most
likely turned off, and are necessary to checkout. The
information about the items in your cart are stored
here, and need to be accessible. The best solution
right now has been to use a different web browser to
place the order. There are many sites available to learn
how to change your cookie settings.
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Q: Will I receive an order
confirmation?
A: Yes, its automated so
you will receive a few seconds after you order. The last
page of the confirmation will display the email address
it will be sent to, in addition to your order # and
total.
Q: Will you give out or
sell any of my personal information?
A: Absolutely not. Please
refer to our privacy statement in the services link. We
will only send you information about your order as well.
Q: Are your online
transactions secure?
A: Absolutely, and
certified through Verisign. There is more information
within the Email or Call Us regarding this.
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After Placing Your Order
Q: How Can I view the
status of my order?
A: Go to the
Service link above and type in your confirmation number.
This page lists all your orders. Click the date of the
order status you wish to view. You can also visit the
LiveHelp! link at the top of each page. We are in the
process of finishing another system to check status at
any time, and we estimate to have it available by the
end of November.
Top
Q: We were unable to locate an invoice
with confirmation number..... ?
A: The
confirmation number is not your 5 digit order number.
This number is in the automated email that is sent to
you after you place the order.
Q: My
order status shows shipped, and I don't have anything
yet?
A: Your
checking the status of your order within our provider,
and not within the internal database we use to process
and ship it. Until we finish our new system for status
checks, just send us an email asking for more
information.
Q: My order was received
damaged in shipping?
We WILL take care of any
damage incurred during shipping but, you need to follow
these important steps:
1. Inspect your order as soon as you receive it and
notify us immediately if the merchandise has been
damaged in shipment. If your order was delivered by a
Ground Freight company you MUST note with the delivery
driver any damage by signature. If you did not leave a
signed note with the driver then replacements cannot be
made at no cost. If the order was oversized, over 96",
then we reserve the right to remake it as two separate
headrails/Valances.
2. Please check to make sure that the products you
ordered were delivered/made exactly as you specified
when you ordered them.
Call/Email/Fax are all listed in the Email or Call Us
page, and we'll confirm reshipment via email.
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Parts Catalog